Shipping policy

Orders placed between Monday to Friday (Hong Kong time) after 9:00am will be processed on the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. For a list of all Hong Kong public holidays, please click here. Note that delays may occur as a result of pending payment authorizations.

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@woawstore.com for more information. Please be informed that in some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.