Delivery & Shipping

We work with different shipping couriers to ship our local and international orders.
Please contact us if you wish to have your order shipped with a specific courier.

Orders placed between Monday to Friday (Hong Kong time) after 9:00am will be processed on the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. For a list of all Hong Kong public holidays, please click here. Note that delays may occur as a result of pending payment authorizations.

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@woawstore.com for more information. Please be informed that in some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by WOAW.
For further details of charges, please contact your local customs office. In some occasions, packages may be delayed due to custom clearance.

Due to the recent events involving US tariffs, customers in the United States will receive a separate email to either pay additional duties of 45% of the order or provide their own shipping service account in order to cover the cost of duties.

Customs & Regulations